Refunds Policy

At www.jewelleryjunkies.co.uk we strive to ensure that you are delighted every time you shop with us, occasionally we do understand that you may need to return items.

***CHRISTMAS 2011 REFUND POLICY***

All order placed from Tuesday 1st November 2011 can be returned for an exchange or full refund up until Monday January 16th 2012.

A refund can be requested within 28 days of dispatch, to qualify for this the item MUST be unworn and brand new and must be returned to us with the original box, instructions, guarantee and a completed returns form.

Exclusion
Engraved items cannot be accepted for returns
Pierced jewellery such as earrings cannot be returned unless they are found to have a manufacturing fault, this is due to hygiene reasons but does not affect your statutory rights.

If you encounter any problems after 28 days of purchase, please refer to your original guarantee and service centre for returns on faulty items.

Exchange
If you wish to exchange, you need to place a new order through the checkout procedure and return your unwanted item for a full refund.

Postage
You are responsible for the cost of returning the item to us.
We recommend all parcels are returned via Royal Mail with adequate insurance cover, for proof of purchase please keep your tracking ID number.

Once your return has been received by us, you will receive an email acknowledging receipt of the parcel, please allow up to 10 days for our returns department to refund your account.

All returns must be accompanied with a returns form which can be downloaded below. Please complete in full to speed up the process of your return.

Please click here to download your returns form.