Delivery Policy

Jewellery Junkies Delivery Policy

Dispatch Notification

You will recieve an email containing the track and trace details once it has been dispatched, allowing you to track your parcel online with the Royal Mail.

UK Shipping

All orders over £100.00 are dispatched FREE via Royal Mail Special Delivery, that Guarantees delivery before 1.00pm the next day (a signature will be required) this is when the order is placed before 3.00pm on the day of ordering. Special Delivery cannot be guaranteed on a Saturday in all areas of the UK and Bank Holidays. See Saturday Delivery below for more details.

All orders between £30-£99.99 are dispatched FREE via Royal Mail 1st Class Recorded Delivery, delivery takes approximately 1-3 working days (a signature will be required). You can upgrade to the Royal Mail Special Delivery service which guarantees next day delivery before 1pm for £4.95. (A signature will be required).

All orders under £29.99 are dispatched via Royal Mail 1st Class Recorded Delivery at a standard charge of £2.95, delivery takes approximately 1-3 working days. You can upgrade to Royal Mail Special Delivery next day before 1pm for £4.95. (A signature will be required for either upgrade).

We always aim to dispatch your order the same day as long as it is ordered before 3.00pm.  However, at busy periods there may be a slight delay in the dispatching of your order, engraveable items are shipped as per engraving terms and conditions.                    

Saturday Delivery

If your order has been placed between Thursday 3.01pm and Friday 3.00pm, to be guaranteed Saturday delivery before 1pm, please select Royal Mail Saturday Delivery in the checkout, this service is charged at £7.95.

International Shipping Charges

Orders placed from anywhere in Europe which are under £99.99 are shipped at a standard charge of £9.99 and take approximately 3-7 working days to arrive. (A signature will be required)

Orders placed from anywhere in Europe which are over £100.00 are shipped at a standard charge of £6.99 and take approximately 3-7 working days to arrive. (A signature will be required)

Orders placed from The Rest of the World and are under £99.99 are charged at £14.99 and dispatched via Royal Mail International Delivery this can take approximately 6-10 days. (A signature will be required)

Orders placed from The Rest of the World and are over £100.00 are charged at £11.99 and dispatched via Royal Mail International Delivery this can take approximately 6-10 days. (A signature will be required)

Same Day Dispatch

We aim to dispatch all orders received before 3.00pm on the same working day, subject to stock availability.

Orders received after 3.00pm will be dispatched the following working day, (please note that orders will not be dispatched after 3.00pm on a Friday, over the weekend or bank holidays).

If the item is not in stock please allow up to 28 days for delivery to destinations within the UK. It is our policy to dispatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.

If you wish to Guarantee Next Day Delivery on your order please contact us on 02476 501002 to confirm.

Delivery Information

We will require a signature upon delivery of the goods, we only deliver to the address you have provided to us, we will not accept responsibility for lost or stolen goods if left with neighbours or on porches etc, if you are unable to take delivery of the goods a delivery advice note will be left advising you of the attempted delivery time/date and details on how and where you can collect the goods.

Please note that PO Box numbers are not acceptable.

Late or Lost Deliveries

We usually ship all orders within the specified time period. On occassions that our shipping reaches it capacity a delay can occur, we regret this situation, but gurantee your order will be marked urgent for dispatch the following day.

Once you have gone through the Track and Trace procedure and the order has not been delivered in the time specified, we can only replace or refund the order after 21 Working days and after the post office clarifies that the parcel is lost. Alternatively we will send a replacement out immediately at the same cost and your original purchase costs will be refunded after 14 days, this way you will receive your order.

Jewellery Junkies cannot accept responsibility for late or lost deliveries. Please see our terms and conditions for further details.